Terms and conditions

Sellam Terms and Conditions 

Welcome to Sellam, an online shopping platform designed to make buying and selling easy, safe, and convenient for everyone. By using Sellam, you agree to follow the terms and conditions explained below. These rules help protect both buyers and sellers and ensure a fair and trustworthy marketplace for all users.

1. Eligibility to Register and Use Sellam

To register and shop on the Sellam app, a person must meet certain basic requirements. First, you must be at least 18 years old. If you are under 18, you are only allowed to use the platform under the supervision of a parent or guardian. This is to ensure responsible use of the platform.

Second, you must provide correct and complete personal information when creating an account. This includes your full name, valid phone number, working email address (if required), and a correct delivery location. Fake or incomplete information may lead to suspension or removal of your account.

Third, you must have access to a valid payment method. This can include mobile money, bank transfer, or any other payment system supported by Sellam. Without a valid payment method, you may not be able to complete purchases.

Fourth, users must be located in an area where Sellam operates or can deliver. If delivery services are not available in your location, some features of the app may be limited.

Fifth, users must agree to follow all platform rules, including respectful communication, honest transactions, and lawful use of the service. Anyone involved in fraud, impersonation, or misuse of the app will not be allowed to continue using Sellam.

2. Account Registration and Responsibility

All users must create an account before using most features of Sellam. When registering, you are responsible for keeping your password and login details secure. Any activity done under your account will be considered your responsibility. If you notice any unauthorized access, you must report it immediately.

3. Seller Responsibilities

Sellers on Sellam must ensure that all listed products are real, available, and correctly described. Product images, prices, and details must be accurate and not misleading. Sellers are not allowed to post fake products or false advertisements. Violation of these rules may result in account suspension or removal.

4. Pricing and Payments

All product prices must be clear and honest. Sellers are not allowed to change prices after an order has been confirmed unless the buyer agrees. Payments must be made using the approved and secure payment methods provided by Sellam.

5. Delivery and Order Fulfillment

Sellers or delivery partners must ensure that products are delivered on time and in good condition. If a product is lost, delayed, or damaged, customers have the right to report the issue. Sellam will investigate and may offer a refund or replacement depending on the case.

6. Returns and Refunds

Customers may request a return or refund if they receive the wrong item, a damaged product, or a faulty item. The product must be returned in its original condition when required. Some items may not be eligible for return, especially for hygiene or safety reasons, and this will be clearly stated.

7. User Conduct

All users must behave respectfully when using Sellam. Fraud, cheating, harassment, abusive language, or misuse of the platform is strictly prohibited. Sellam reserves the right to suspend or permanently ban any user who breaks these rules.

8. Updates to Terms

Sellam may update these terms and conditions at any time to improve services. Users will be informed when changes are made. Continued use of the platform means you accept the updated terms.

9. Privacy and Data Protection

Sellam values user privacy and protects personal information such as names, contact details, and payment information. This data will not be shared with unauthorized third parties.

Conclusion

Sellam is built to create a safe, fair, and reliable e-commerce experience for everyone. By registering and using the platform, all users agree to follow these terms and act responsibly to help grow a trusted online marketplace for all.