Sellam Terms and Conditions

Welcome to Sellam. These Terms and Conditions explain the rules for using our website, mobile application, and services. They are designed to protect both you and Sellam and to ensure everyone has a safe and enjoyable shopping experience.

By creating an account, browsing our platform, or placing an order, you agree to follow these Terms and Conditions. If you do not agree, please do not use Sellam.

1. About Sellam

Sellam is a Ghanaian e-commerce platform that allows customers to browse, purchase, and receive products through our website and mobile application.

Our goal is to provide a secure, convenient, and reliable shopping experience for customers across Ghana.

2. Eligibility

To use Sellam, you must:

• Be at least 18 years old, or use the platform with the involvement or consent of a parent or legal guardian where required.

• Provide accurate and complete information when creating an account.

• Use the platform only for lawful purposes.

• Follow these Terms and Conditions.

3. Creating an Account

When creating an account, you agree to:

• Provide true and accurate information.

• Keep your login details secure.

• Keep your account information up to date.

• Notify us immediately if you believe someone has accessed your account without permission.

You are responsible for all activities that occur under your account.

4. Orders

When you place an order:

• You agree that all information provided is correct.

• Orders are subject to confirmation and availability.

• Sellam may cancel or refuse an order if there is suspected fraud, pricing errors, payment issues, or stock unavailability.

• You will receive confirmation once your order has been accepted.

5. Prices

We aim to keep prices accurate at all times. However:

• Prices may change without prior notice.

• Promotional prices are available only for the stated period.

• Pricing errors may occur, and if they do, Sellam may cancel the affected order and notify you.

6. Payments

Customers may pay using payment methods supported by Sellam.

All payments are processed through secure payment providers.

Sellam does not store your Mobile Money PIN, bank PIN, or complete debit or credit card details.

Orders will normally be processed after payment has been successfully confirmed, unless another payment option is offered.

7. Delivery

Sellam aims to deliver orders within the estimated delivery period. However:

• Delivery times are estimates and may be affected by weather, traffic, public holidays, security issues, or other circumstances beyond our control.

• Customers must provide accurate delivery information.

• Additional delivery charges may apply depending on location.

If a delivery cannot be completed because of incorrect information provided by the customer, additional charges may apply.

8. Pickup Stations

Where pickup stations are available:

• Customers will receive a notification when their order is ready.

• Valid identification or order confirmation may be required before collection.

• Orders should be collected within the stated collection period. Uncollected orders may be cancelled or returned to our warehouse.

9. Returns and Refunds

Customers may request a return or refund in accordance with the Sellam Return and Refund Policy.

Products may not qualify for return if they:

• Have been used or damaged after delivery.

• Are missing accessories or original packaging.

• Are personalised or specially ordered.

• Are items that cannot be returned for hygiene or safety reasons, where applicable.

Refunds will be processed using the original payment method where possible.

10. Product Information

We work to ensure product descriptions, images, and prices are accurate. However:

• Images are for illustration and may differ slightly from the actual product.

• Colours may appear differently depending on your device.

• Minor differences in packaging or specifications may occur.

11. Customer Responsibilities

You agree to:

• Use Sellam responsibly.

• Provide accurate information.

• Respect our employees and customer support team.

• Not misuse or interfere with the platform.

• Comply with all applicable laws.

12. Prohibited Activities

You must not:

• Create fake accounts.

• Use stolen payment methods.

• Commit fraud.

• Upload harmful software or viruses.

• Attempt to gain unauthorized access to our systems.

• Use the platform for illegal activities.

• Copy or misuse Sellam content without permission.

Accounts involved in prohibited activities may be suspended or permanently closed.

13. Privacy

Your personal information is handled according to the Sellam Privacy Policy.

By using Sellam, you consent to the collection and use of your information as described in that policy.

14. Intellectual Property

All content on Sellam, including:

• Logo

• Name

• Website design

• Mobile application

• Images

• Graphics

• Text

• Software

belongs to Sellam or its licensors and is protected by intellectual property laws.

You may not copy, reproduce, modify, or distribute our content without written permission.

15. Account Suspension or Termination

Sellam may suspend or terminate an account if:

• These Terms are violated.

• Fraud or suspicious activity is detected.

• False information is provided.

• The platform is used unlawfully.

• Required verification is not completed.

16. Limitation of Liability

To the fullest extent permitted by law, Sellam is not responsible for indirect, incidental, or consequential losses arising from the use of the platform. Nothing in these Terms limits any rights you may have under applicable consumer protection laws.

17. Force Majeure

Sellam is not responsible for delays or failure to perform our obligations due to events beyond our reasonable control, including:

• Natural disasters

• Fire

• Flood

• War

• Civil unrest

• Government actions

• Internet or telecommunications failures

• Power outages

• Strikes or labour disputes

18. Changes to These Terms

We may update these Terms and Conditions from time to time.

When important changes are made, we will notify customers through our website, mobile application, email, or other appropriate communication methods.

Continued use of Sellam after changes take effect means you accept the updated Terms.

19. Governing Law

These Terms and Conditions are governed by the laws of the Republic of Ghana. Any disputes relating to these Terms will be resolved in accordance with the laws and courts of Ghana, unless another dispute resolution process is agreed or required by law.

20. Contact Us

If you have any questions about these Terms and Conditions, please contact us:

SellamGH Customer Support

• Company: Sellam

• Address: Y89 Hospital Road, New Tafo-Akyem, Eastern Region, Ghana

• Digital Address: EE-1320-6701

• Email: support@sellamgh.com

• Phone: +233 249 732 098 / +233 503 912 617

• Website: www.sellamgh.com

21. Our Commitment

At Sellam, we are committed to:

• Providing a safe and reliable online shopping experience.

• Treating customers fairly and with respect.

• Protecting your personal information.

• Offering quality customer service.

• Improving our platform and services.

• Complying with the laws and regulations of Ghana.

We appreciate your trust in Sellam and thank you for choosing us as your online shopping platform.