Shipping Policy

Sellam Shipping Policy

Thank you for shopping with Sellam. We are committed to delivering your orders safely, quickly, and professionally. This Shipping Policy explains how we process, ship, and deliver orders across Ghana.

By placing an order with Sellam, you agree to this Shipping Policy.

1. Our Shipping Commitment

At Sellam, we aim to:

  • Deliver orders as quickly as possible.

  • Handle products with care.

  • Keep customers informed about their orders.

  • Provide reliable delivery services across Ghana.

  • Offer convenient delivery and pickup options.

While we strive to meet our estimated delivery times, delays may occasionally occur due to circumstances beyond our control.

2. Delivery Areas

Sellam delivers to customers throughout Ghana, including:

  • Greater Accra Region

  • Ashanti Region

  • Eastern Region

  • Central Region

  • Western Region

  • Western North Region

  • Bono Region

  • Bono East Region

  • Ahafo Region

  • Volta Region

  • Oti Region

  • Northern Region

  • North East Region

  • Savannah Region

  • Upper East Region

  • Upper West Region

Some remote communities may require additional delivery time.

3. Order Processing

After your order is placed:

  1. Your payment will be verified.

  2. Your order will be confirmed.

  3. Products will be prepared for shipment.

  4. Quality checks may be carried out before dispatch.

  5. Your order will be packaged securely.

  6. The order will be handed over for delivery.

Orders are generally processed during normal business days. Orders placed on weekends or public holidays may be processed on the next working day.

4. Delivery Time

Estimated delivery times are:

  • Major cities: 1–3 business days

  • Regional capitals: 2–5 business days

  • Other towns and rural areas: 3–7 business days

These are estimates only and may vary depending on location, weather, traffic, holidays, or other operational factors.

5. Delivery Charges

Delivery charges depend on factors such as:

  • Delivery location

  • Package size and weight

  • Delivery method selected

  • Number of products ordered

The applicable delivery fee will be displayed before you complete your purchase.

6. Order Tracking

Customers may receive updates through:

  • SMS

  • Email

  • Mobile app notifications

  • Website order tracking

These updates may include:

  • Order confirmation

  • Payment confirmation

  • Order processing

  • Shipment

  • Out for delivery

  • Delivered

7. Delivery Address

Customers are responsible for providing:

  • Correct full name

  • Accurate phone number

  • Complete delivery address

  • GhanaPost GPS Digital Address (where available)

  • Landmarks that help locate the delivery address

Incorrect or incomplete information may delay delivery or require additional delivery charges.

8. Delivery Attempts

If delivery cannot be completed because:

  • The customer is unavailable.

  • The address is incorrect.

  • The phone number cannot be reached.

  • The delivery location is inaccessible.

Sellam may attempt another delivery or arrange collection from a pickup station. Additional delivery charges may apply.

9. Pickup Stations

Where available, customers may choose to collect their orders from a Sellam pickup station.

Customers should:

  • Present a valid ID or order confirmation.

  • Collect orders within the specified collection period.

Orders not collected within the collection period may be returned to our warehouse and may be cancelled or refunded according to our Return and Refund Policy.

10. Receiving Your Order

When receiving your order, please:

  • Check that the package is in good condition.

  • Verify that you received the correct items.

  • Report any visible damage or missing items as soon as reasonably possible after delivery.

11. Delayed Deliveries

Although Sellam works hard to deliver orders on time, delays may occur due to:

  • Bad weather

  • Heavy traffic

  • Public holidays

  • Road closures

  • Security issues

  • High order volumes

  • Courier service disruptions

  • Events beyond our reasonable control

If a significant delay occurs, we will do our best to keep you informed.

12. Failed Deliveries

A delivery may be considered unsuccessful if:

  • The address provided is incorrect.

  • The customer cannot be contacted.

  • The customer refuses delivery without a valid reason.

  • The delivery location is unsafe or inaccessible.

Sellam will contact the customer to arrange another delivery or an alternative solution where appropriate.

13. Damaged or Lost Orders

If your order arrives damaged or appears to be lost during delivery, please contact Sellam Customer Support promptly.

Where appropriate, we will investigate the issue and may arrange a replacement, repair, or refund in accordance with our Return and Refund Policy.

14. Shipping Restrictions

Some products may:

  • Have delivery restrictions due to their size or nature.

  • Require special handling.

  • Be unavailable for delivery to certain locations.

If a product cannot be delivered to your location, we will inform you before completing the order where possible.

15. Customer Responsibilities

Customers agree to:

  • Provide accurate delivery information.

  • Be available to receive deliveries or arrange collection.

  • Inspect deliveries within a reasonable time after receipt.

  • Notify Sellam promptly of any delivery problems.

16. Changes to Shipping Information

If you need to change your delivery address or contact details after placing an order, please contact Sellam Customer Support as soon as possible.

Changes can only be made if the order has not yet been dispatched.

17. Force Majeure

Sellam is not responsible for delays caused by events beyond our reasonable control, including:

  • Natural disasters

  • Floods

  • Fires

  • Power outages

  • Internet failures

  • Government restrictions

  • Civil unrest

  • Strikes

  • Epidemics or pandemics

18. Changes to This Shipping Policy

Sellam may update this Shipping Policy from time to time.

Any updates will be published on our website or mobile application. Continued use of our services after the changes take effect means you accept the updated policy.

19. Contact Us

If you have any questions about shipping or delivery, please contact us:

Sellam Customer Support

  • Address: Y89 Hospital Road, New Tafo-Akyem, Eastern Region, Ghana

  • Digital Address: EE-1320-6701

  • Email: support@sellam.com

  • Phone: +233 249 732 098 / +233 503 912 617

  • Website: www.sellam.com

Our Promise

At Sellam, we are committed to making every delivery safe, reliable, and convenient. Our goal is to ensure that your orders reach you in good condition and as quickly as possible while providing excellent customer service throughout the shipping process.

Thank you for choosing Sellam. We appreciate your trust and look forward to serving you.