Privacy policy

Sellam Privacy Policy 

Sellam is an e-commerce platform that respects and protects the privacy of all users, including buyers, sellers, and visitors. This Privacy Policy explains how we collect, use, store, and protect your personal information when you use the Sellam app or website. By using Sellam, you agree to the practices described in this policy.

1. Information We Collect

When you use Sellam, we may collect different types of information from you. This includes personal information such as your full name, phone number, email address, delivery address, and payment details. We also collect account information when you register, such as your username and password.

In addition, we may collect usage information. This includes how you use the app, the products you view, items you add to your cart, and your order history. We may also collect device information such as your phone type, browser type, IP address, and location data if you allow it. This helps us improve the performance and experience of the platform.

2. How We Use Your Information

Sellam uses your information to provide better services. We use your personal details to create and manage your account, process your orders, and deliver products to your correct location. Your contact information may be used to send order updates, delivery notifications, and important service messages.

We also use your data to improve the app, recommend products that may interest you, and enhance customer support. For sellers, information is used to manage stores, track sales, and ensure proper communication with buyers.

3. Sharing of Information

Sellam does not sell your personal information to third parties. However, we may share your information with trusted partners who help us operate the platform. This includes delivery companies, payment processors, and customer support services. These partners are only allowed to use your information for the specific services they provide to Sellam.

We may also share information if required by law, government authorities, or to protect the rights, safety, and security of Sellam and its users.

4. Data Security

We take strong security measures to protect your personal information from unauthorized access, loss, or misuse. This includes secure servers, encryption systems, and restricted access to sensitive data. However, while we work hard to protect your information, no online platform can guarantee 100% security.

Users are also responsible for keeping their account details safe, including passwords and login information. You should not share your password with anyone.

5. Cookies and Tracking Technologies

Sellam may use cookies and similar technologies to improve user experience. Cookies help us remember your preferences, keep you logged in, and understand how users interact with the platform. You can choose to disable cookies in your browser, but some features of the app may not work properly.

6. User Rights

As a user of Sellam, you have the right to access your personal data, update your information, or request correction if any details are incorrect. You may also request deletion of your account, subject to legal and operational requirements. If you wish to stop receiving promotional messages, you can opt out at any time.

7. Data Retention

Sellam keeps your personal information only for as long as it is needed to provide services or meet legal obligations. When information is no longer needed, it will be safely deleted or anonymized.

8. Children’s Privacy

Sellam is not intended for children under the age of 18 without supervision. We do not knowingly collect personal information from children. If we discover that a child has created an account without permission, we will take steps to remove the information.

9. Changes to This Privacy Policy

Sellam may update this Privacy Policy from time to time to reflect changes in services or legal requirements. When updates are made, users will be notified through the platform. Continued use of Sellam means you accept the updated policy.

10. Contact Information

If you have any questions or concerns about this Privacy Policy or how your data is handled, you can contact Sellam support through the official communication channels provided on the app.

Conclusion

Sellam is committed to protecting your privacy and ensuring that your personal information is handled with care, respect, and security. By using the platform, you trust us with your data, and we take that responsibility seriously. Our goal is to create a safe and reliable shopping experience for all users while keeping your information protected at all times.