Sellam Privacy Policy

Welcome to Sellam. Thank you for choosing our platform. Your privacy is very important to us. We are committed to protecting your personal information and ensuring that your data is handled safely, securely, and responsibly.

This Privacy Policy explains what information we collect, why we collect it, how we use it, how we protect it, and the choices you have regarding your personal information when you use the Sellam website, mobile application, and related services.

By creating an account or using Sellam, you agree to this Privacy Policy.

1. About Sellam

Sellam is a Ghanaian e-commerce platform that enables customers to shop online conveniently. Our platform offers a wide range of products and provides secure payment options, reliable delivery services, and dedicated customer support.

We are committed to providing a safe online shopping experience while respecting and protecting your privacy.

2. Information We Collect

To provide our services, we may collect the following information.

Personal Information

When you register or place an order, we may collect:

• Full name

• Mobile phone number

• Email address

• Residential address

• Delivery address

• Billing address

• GhanaPost GPS Digital Address

• Date of birth (where required)

• Gender (optional)

• Profile photograph (optional)

Account Information

When creating an account, we collect:

• Username

• Secure password (encrypted)

• Login information

• Account preferences

• Shopping preferences

Order Information

We collect information relating to your purchases, including:

• Products ordered

• Order history

• Order value

• Delivery method

• Delivery status

• Return requests

• Refund requests

Payment Information

When making payments, we may collect:

• Payment method

• Transaction reference

• Payment confirmation

• Payment status

Sellam does not store your Mobile Money PIN, bank PIN, CVV, or complete debit or credit card details. Payments are processed securely through trusted payment providers.

Device Information

We may automatically collect:

• Device type

• Browser type

• Operating system

• IP address

• Device identifiers

• Language preference

• Time zone

• Date and time of access

Location Information

With your permission, Sellam may collect your location to:

• Improve delivery accuracy

• Find nearby pickup stations

• Estimate delivery times

• Improve customer experience

You can disable location access at any time through your device settings.

3. Why We Collect Your Information

We collect your information to:

• Create and manage your account

• Process your orders

• Deliver your purchases

• Process secure payments

• Verify your identity when necessary

• Prevent fraud

• Improve our website and mobile application

• Personalize your shopping experience

• Provide customer support

• Send order confirmations and delivery updates

• Comply with legal obligations

4. Cookies

Sellam uses cookies and similar technologies to improve your experience.

Cookies help us:

• Remember your login details

• Save items in your shopping cart

• Remember your preferences

• Improve website performance

• Understand how customers use our platform

• Provide a faster shopping experience

You may disable cookies through your browser settings, but some features may not function properly.

5. Marketing Communications

If you agree, Sellam may send:

• Promotional offers

• Discounts

• Coupons

• Product recommendations

• Newsletters

• Service updates

• New product announcements

You can stop receiving marketing messages at any time by clicking the unsubscribe link or updating your account settings.

6. How We Share Your Information

Sellam respects your privacy and does not sell your personal information.

We may share your information only with:

• Payment service providers

• Delivery and logistics partners

• Technology service providers

• Customer support providers

• Regulatory authorities where required by law

• Law enforcement agencies where legally required

These partners are expected to protect your information and use it only for the services they provide.

7. Protecting Your Information

Sellam uses appropriate security measures to protect your information, including:

• Secure servers

• SSL encryption

• Data encryption

• Firewalls

• Password protection

• Access controls

• Regular security updates

• Continuous system monitoring

Although we work hard to protect your information, no online system is completely secure.

8. Fraud Prevention

To protect our customers and platform, Sellam may:

• Verify customer identities.

• Review suspicious transactions.

• Monitor unusual account activity.

• Request additional identification where necessary.

• Suspend accounts involved in fraud or misuse.

• Restrict transactions that appear suspicious.

These measures help maintain a safe and trustworthy shopping environment.

9. Data Retention

We retain your information only for as long as necessary to:

• Provide our services.

• Process orders.

• Maintain your account.

• Resolve disputes.

• Prevent fraud.

• Comply with legal and regulatory obligations.

When your information is no longer required, it will be securely deleted or anonymized.

10. Your Rights

You have the right to:

• Access your personal information.

• Correct inaccurate information.

• Update your account details.

• Request deletion of your account, subject to legal requirements.

• Request a copy of your personal data.

• Withdraw consent where applicable.

• Contact us with any privacy concerns.

We will respond to your request within a reasonable time.

11. Children's Privacy

Sellam is intended for users who are 18 years or older. If a person under 18 uses our services, they should do so with the supervision or consent of a parent or legal guardian where required.

If we become aware that we have collected personal information from a child in a way that is not permitted, we will take reasonable steps to delete that information.

12. Third-Party Services

Our platform may contain links to third-party websites or services.

Sellam is not responsible for the privacy practices or content of third-party websites. We encourage users to read the privacy policies of those websites before providing personal information.

13. International Data Transfers

Some of our trusted service providers may process or store information outside Ghana. Where this occurs, Sellam will take reasonable steps to ensure that your information continues to receive appropriate protection.

14. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our services, technology, business operations, or legal requirements.

When significant changes are made, we will notify customers through our website, mobile application, email, or other appropriate communication channels.

15. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy, please contact us.

Sellam Customer Support

Company: Sellam
Email: support@sellamgh.com
Phone: +233 249 732 098 / +233 503 912 617
Address: Y89 Hospital Road, New Tafo-Akyem, Eastern Region, Ghana
Digital Address: EE-1320-6701

16. Compliance with Ghana Law

Sellam is committed to complying with applicable laws and regulations in Ghana relating to privacy, consumer protection, electronic transactions, fraud prevention, and financial crime. We regularly review our privacy practices to align with changes in legal and regulatory requirements.

17. Our Commitment to You

At Sellam, we believe that trust is the foundation of every successful relationship. We promise to:

• Protect your personal information.

• Use your data responsibly and transparently.

• Never sell your personal information.

• Keep your information secure using appropriate technical and organizational safeguards.

• Continuously improve our privacy and security practices.

• Treat every customer with fairness, honesty, and respect.

Your confidence in Sellam is important to us, and we are committed to providing a safe, secure, and enjoyable online shopping experience every time you use our platform.

Thank you for choosing Sellam.