Sellam Seller Terms and Conditions
Sellam is an online e-commerce platform that allows individuals and businesses to sell products to customers easily and safely. These Seller Terms and Conditions explain the rules, responsibilities, and expectations for anyone who wants to sell on Sellam. By registering as a seller, you agree to follow all the rules stated below. These terms are created to ensure fairness, trust, and smooth business operations for all sellers and customers.
To become a seller on Sellam, a person or business must meet certain basic requirements. First, the seller must be at least 18 years old. This ensures legal responsibility in all business activities.
Second, the seller must provide accurate personal and business information during registration. This includes full name, phone number, email address, business name (if available), and location. Any false or misleading information may result in account suspension.
Third, sellers must have access to a valid payment method such as a bank account or mobile money account to receive payments for their sales.
Fourth, sellers must be able to manage their products, respond to customer orders, and maintain good service quality.
All sellers must create an account on Sellam before listing products. The seller is responsible for keeping their account details safe, including username and password.
Any activity carried out under a seller’s account will be considered the responsibility of that seller. If unauthorized access is detected, the seller must report it immediately to Sellam support.
Sellers must not share their account with others unless officially permitted by Sellam.
Sellers are allowed to list products on Sellam, but all product listings must be honest and accurate. This includes correct product names, clear descriptions, real images, and fair pricing.
Sellers must not upload fake, stolen, or prohibited products. Misleading advertisements are strictly not allowed. All product information must match what is actually delivered to customers.
Sellam reserves the right to remove any product that violates these rules without prior notice.
All product prices must be set fairly by the seller. Sellers are not allowed to change the price of an item after a customer has placed an order unless the customer agrees.
Payments from customers will be collected through Sellam’s approved payment systems. Sellers will receive their earnings after successful order completion and confirmation, depending on the payment schedule.
Any attempt to manipulate pricing or payment systems is strictly prohibited.
Sellers are responsible for preparing and shipping products in a timely manner. Orders must be processed quickly and delivered in good condition.
Sellers must ensure proper packaging to avoid damage during delivery. If a product is damaged due to poor packaging, the seller may be held responsible.
Delays in order processing must be communicated immediately. Consistent delays may affect the seller’s performance rating.
Sellers must provide good customer service at all times. This includes responding to customer questions, handling complaints politely, and resolving issues quickly.
Poor communication or disrespectful behavior toward customers is not allowed and may result in penalties.
Sellers must also cooperate with Sellam support in case of disputes or investigations.
Sellers must accept returns or refunds when customers receive damaged, incorrect, or defective products.
If the issue is caused by the seller, such as wrong product shipment or poor quality, the seller may be responsible for return costs and refunds.
Sellers must handle return requests fairly and cooperate with Sellam’s return policy.
Sellers are strictly prohibited from engaging in fraud, fake sales, manipulation of reviews, or any illegal activity.
Sellers must not create multiple fake accounts or attempt to deceive customers in any way.
Any violation of these rules may lead to suspension or permanent removal from the platform.
Sellam monitors seller performance based on order fulfillment, customer feedback, product quality, and response time.
Sellers with poor performance may receive warnings or penalties. High-performing sellers may receive benefits such as better visibility and promotional opportunities.
Sellam reserves the right to suspend or permanently terminate a seller’s account if they violate any terms and conditions.
Reasons for termination may include fraud, repeated customer complaints, poor service, or failure to follow platform rules.
Sellers may also choose to close their account by informing Sellam in advance.
Sellam may update these Seller Terms and Conditions at any time to improve services or comply with legal requirements. Sellers will be informed of any changes through the platform.
Continued use of Sellam means you agree to the updated terms.
The Sellam Seller Terms and Conditions are designed to create a fair, safe, and successful marketplace for everyone. Sellers are expected to act honestly, deliver quality products, and provide good customer service. By following these rules, sellers contribute to building a trusted and growing e-commerce platform that benefits both businesses and customers.